Last Updated: 18th Oct 2024
At www.shopperrglobal.com, we strive to offer high-quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, our returns, refund, and cancellation policy ensures you have options. Please read the terms below carefully to understand how returns, refunds, and cancellations are handled.
Return Policy
We offer a 7 days return window on most products from the date of delivery. To qualify for a return, please ensure the following:
Conditions for Return:
- The item must be unused, in its original packaging, with all tags and labels intact.
- Certain products, such as perishable goods, intimate items, and customized products, are non-returnable. Please refer to the product description page for specific details.
- Items damaged due to misuse or improper handling are not eligible for return.
- Only items that are damaged, defective or incorrect would be eligible for returns. Since items are sourced from overseas destinations based on your order, we wont be able to entertain requests for returns for any other reasons.
How to Initiate a Return:
- To initiate a return, please contact our customer support team at support@shopperr.in within 7 days of receiving the product.
- Provide your order number, details of the product, and the reason for return.
- Upon approval, we will send you a return shipping label, or guide you on how to return the product. Shipping charges may apply.
Return Shipping:
- If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the cost of return shipping.
Refund Policy
Once we receive the returned product, we will inspect it to ensure it meets the return conditions. After the inspection, we will process your refund.
Refund Process:
- Approved refunds will be processed within 7 days after we receive and inspect the returned item.
- The refund will be issued to the original payment method (credit card, debit card, bank transfer, etc.) used during the purchase.
- If applicable, any shipping charges incurred during the original purchase will not be refunded.
- If you have opted for store credit instead of a refund, it will be applied to your account immediately upon approval.
Non-Refundable Items:
- Shipping fees, gift cards, and final sale items are not eligible for a refund.
- Items that do not meet the return conditions (used, damaged, missing tags) will not be refunded.
Cancellation Policy
We understand that you may need to cancel your order. You can cancel your order as long as it hasn’t been shipped.
Cancellation Before Shipping:
- Orders can be canceled free of charge if they have not yet been processed and shipped. Please contact us as soon as possible to cancel your order.
- To cancel, please reach out to customer support at [Insert Contact Email/Phone] with your order number and request for cancellation.
- If your order is canceled before shipping, you will receive a full refund to your original payment method.
Cancellation After Shipping:
- Once an order has been shipped, it cannot be canceled. In such cases, you will need to initiate a return after receiving the product (see our Return Policy for details).
Cancellation of Customized Orders:
- Customized, personalized, or made-to-order products cannot be canceled once the order has been placed.
Exchange Policy
We currently do not offer direct exchanges. If you would like to exchange a product for a different size or color, please initiate a return for the item you purchased and place a new order for the desired product.
Damaged or Defective Products
If you receive a product that is damaged or defective, please report it to us within 7 days of delivery.
How to Report:
- Send an email to support@shopperr.in with your order number, details of the defect, and any supporting photos of the damaged product.
- We will provide a replacement or refund based on the availability of the product and your preference.
Non-Returnable and Non-Refundable Products
Certain products are not eligible for returns or refunds, including but not limited to:
- Perishable goods (e.g., food, flowers)
- Personal care products (e.g., cosmetics, hygiene products)
- Customized or personalized items
- Items marked as “Final Sale” on the product page
- Items under special discounts
Please check the product details for any specific return and refund restrictions before making a purchase.
Contact Us
If you have any questions or concerns about our Returns, Refund, and Cancellation Policy, feel free to reach out to our customer support team:
Thank you for shopping with www.shopperrglobal.com. We are committed to providing you with the best possible customer experience.
